Effective date: July 28, 2026. This policy applies to Dr.Pen microneedling devices, replacement cartridges and wholesale orders supplied by Justech International Co., Ltd. It explains how verified quality issues, shipping damage, incorrect items, returns, exchanges and warranty requests are handled.
Policy Summary for Wholesale Buyers
- Dr.Pen devices: two-year warranty for verified manufacturing or quality issues.
- Needle heads and cartridges: lifetime return or exchange support for verified quality issues.
- Wrong, missing or transport-damaged items: contact us promptly with order and package evidence so we can investigate.
- Change-of-mind, incorrect model selection and customized orders: not automatically refundable; contact us before returning anything.
Two-Year Device Warranty
Justech provides a two-year warranty for verified quality issues affecting Dr.Pen devices supplied by us. The warranty period is measured from the confirmed delivery date. Depending on the confirmed issue, available solutions may include troubleshooting, replacement parts, a replacement unit, exchange, return or another mutually agreed remedy.
The warranty does not cover normal wear, accidental damage, water damage, unauthorized repair or modification, incorrect voltage or charging accessories, misuse, improper storage, or operation outside the product instructions.
Needle Head and Cartridge Quality Support
Needle heads and replacement cartridges supplied by Justech receive lifetime return or exchange support for verified manufacturing or quality issues. Because cartridges are sterile personal-use consumables, opened or used cartridges cannot be returned for change of mind. If a sealed or used cartridge appears defective, retain the package, batch information and clear photo or video evidence so the issue can be verified.
Shipping Damage, Missing Items or Incorrect Products
Inspect the carton, product model, quantity and package contents after delivery. If an item is damaged in transit, missing or different from the confirmed proforma invoice, contact Justech promptly. Keep the outer carton, shipping label, inner packaging, product and batch or QR information until the claim is resolved.
Evidence Required for a Claim
- Order number, invoice or payment reference.
- Product model, quantity and affected batch or QR information when available.
- Clear photos or video showing the product, package and reported problem.
- A short description of how and when the issue occurred.
- Destination country and preferred resolution.
Return Authorization and Shipping
Do not send products back without written return authorization and a confirmed return address. International returns can be delayed or rejected when the declared item, value or destination is incorrect. Responsibility for return or replacement shipping is determined after the cause of the issue is verified. For confirmed Justech quality or fulfillment errors, we will provide an appropriate return, exchange, replacement or other agreed solution.
Non-Defective, Customized and Wholesale Orders
Wholesale prices, mixed-model orders, OEM packaging and customized products are prepared against an approved quotation or specification. Non-defective products are not automatically eligible for return because a buyer changes their mind, selects the wrong model or cannot meet local resale requirements. Contact us before payment to confirm model, cartridges, plug, package, labeling, local requirements and shipping basis.
How to Request Support
Email [email protected] or contact Rachel on WhatsApp at +86 147 0457 2626. Include your country, buyer type, order reference, model, quantity and supporting evidence. We aim to review complete claims within one business day.
This policy does not limit rights that cannot legally be excluded in the buyer’s applicable jurisdiction. Buyers and distributors remain responsible for checking local import, resale and professional-use requirements.