Frequently Asked Questions
Find answers about Dr.Pen wholesale orders, MOQ, samples, shipping, cartridges, warranty, customization and how to request a wholesale quote from Justech.
Dr.Pen Wholesale FAQ
What products does Justech supply?
Justech supplies Dr.Pen microneedling pens and replacement cartridges for salons, aesthetic clinics, beauty training schools, distributors and online sellers. Core models include Dr.Pen M8, M8S, A9, A11, A20, M9 and compatible cartridge options.
What is the MOQ for Dr.Pen wholesale orders?
We support flexible MOQ for first-time and repeat buyers. MOQ depends on the model, cartridge type, packaging request and destination country. Send your target model, quantity and country so Rachel can recommend the most suitable wholesale plan.
Do you offer samples?
Yes. For first orders, we can discuss sample support. Depending on the order situation, sample cost may be deducted from the next order, or we may offer free needle heads, a shipping discount or a first-order discount.
How long does shipping take?
For common Europe and North America destinations, sea freight is usually USD 25 and takes about 20-25 working days; air freight is usually USD 50 and takes about 10-15 working days. For Southeast Asia, sea freight is usually USD 20 and air freight is usually USD 30, with about 10 working days delivery time. Final freight may vary by quantity and address.
Which countries do you usually ship to?
We commonly ship to the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Australia, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia and other markets. If your country is not listed, contact us for a shipping quote.
Which Dr.Pen model should salons or clinics choose?
M8 and M8S are popular choices for salons and small clinics. A9, A11, A20 and M9 are useful when buyers want newer models, retail bundles or a broader product line. If you are buying for a clinic, beauty school or distributor, we can help compare models by buyer type, target price and cartridge needs.
Which cartridges are compatible?
Cartridge compatibility depends on the Dr.Pen model. We supply replacement cartridges and needle heads for different model series, including common pin options such as nano, 12 pin, 24 pin, 36 pin and 42 pin depending on the model. Please confirm your device model before ordering cartridges.
Do you support custom packaging or OEM orders?
Yes. We can discuss customization and packaging support for qualified wholesale buyers, distributors and brand owners. Custom packaging requirements should be confirmed before production, including quantity, design files, timeline and destination market.
What warranty do you offer?
We offer a 2-year warranty for devices. Quality issues can be returned or exchanged according to the confirmed order terms. Needle heads have lifetime quality issue return / exchange support when the issue is verified as a product quality problem.
Do the products support QR code verification?
Yes, supported models can include QR code verification. If QR verification is important for your market or resale channel, please mention it before ordering so we can confirm the suitable version and packaging.
How fast can you ship ready stock?
For ready-stock products, we usually ship within one week after order confirmation and payment. Larger orders, custom packaging or mixed-model orders may need extra preparation time.
How do I get the wholesale price list?
Send your country, buyer type, target model and estimated quantity through the contact form. Rachel will recommend suitable models, cartridge options, shipping method and wholesale price range.
What payment and bank information do you use?
For official company payment, please confirm the latest invoice and bank details with Rachel before payment. Do not pay to unverified personal accounts or third-party accounts.
Can beauty schools buy starter kits?
Yes. Beauty training schools can order starter kits with Dr.Pen devices, replacement cartridges and training-use accessories. We can recommend a kit structure based on the number of students and expected practice sessions.
Can distributors reorder cartridges separately?
Yes. Cartridges and needle heads are important repeat-order products for salons, clinics and distributors. We recommend planning device orders and cartridge reorder cycles together to reduce stock-out risk.
Need Dr.Pen wholesale pricing?
Tell us your country, buyer type, product model and estimated quantity. We will recommend suitable models, cartridge options and shipping method for your first or repeat wholesale order.